FAQ - Frequently Asked Questions
Q. What is the shipping and handling charge?
A. The shipping and handling charge is only $10 per package.
All packages are shipped by Express Post and will be delivered
to you by the United States Postal Service. Our goal is to
get your order processed, shipped and in your hands within 21 days.
Q. Is a prescription required?
A. Yes! We require a prescription for all medications. Just like
your local pharmacy we require a valid prescription from a physician
licensed to practice in your area of residence.
Q. Can you fill prescriptions from American doctors?
A. The procedure is for you to send your prescription to us and once
the Canadian doctor has reviewed your "chart", he can then
approve the prescription under his/her Canadian license.
Q. Is there a limit on how much I can buy?
A. Yes. The United States Food and Drug Administration (FDA) limits
the quantity of medication we can send you to a 3 months supply.
If your prescription allows refills, you can order these refills
from us every 3 months.
Q. Why can't I buy Valium, Tylenol #3 or similar medications
from your pharmacy?
A. We legally cannot ship any narcotic or controlled substance across
the border. We also will not sell any habit forming medications.
Q. Will you accept my insurance?
A. Unfortunately no. We are located in Canada and because of this
we cannot accept any foreign insurance. We will provide you with
a proper receipt for insurance purposes. Your insurance company
may or may not accept our receipts. If you have private insurance,
you should contact your insurance company prior to ordering from
us to see if they will reimburse you for prescriptions purchased
from Canada.
Q. How do I pay for my order?
A. We accept Visa and MasterCard. We also accept
check or money order, however, we must verify the check or money
order prior to shipment of the order. We do not accept Discover
Card or any other form of payment.
Q. How does the quality of Canadian medications compare to American
medications?
A. The Canadian government has very strict requirements for the
manufacturing of medication in Canada. These requirements are very
similar to the requirements in the US. Some of the the drugs sold
in Canada are actually manufactured in the US and repackaged for
sale in Canada. Generic medications are all manufactured in Canada
under Canada's stringent requirements.
Q. Why do some drugs have different names in Canada?
A. These are trade or brand names registered by the manufacturer.
In different countries manufacturers will often use different trade
names. The medications have the same active ingredients, but may
look different and have a different trade name. (For example Prilosec
(U.S.) and Losec (Canada), or Augmentin (U.S.) and Clavulin (Canada)).
Q. Are all drugs available in Canada?
A. No. Not all medications available in other parts of the world
are available in Canada. However, the majority of medications are
available.
Q. Do I get charged a shipping charge for each prescription?
A. No. The shipping charge is for each shipment.
Q. Are all drugs less expensive in Canada?
A. No. The majority are less expensive, but there are exceptions.
Q. What is a "generic" drug?
A "generic" drug is the exact same medicine as the
"name brand" product but made by a competing company.
Canada has some of the highest standards and strictest guidelines
in the world for the manufacturing of "generic" drugs.
While many people believe that "generic" drugs are somehow
a different medication, they are not. They are the exact same medication,
available at a much lower price. See our drug
index here.
